How to receive a refund for or change tickets

When purchased online or via mobile

Refunds and changes can be processed through the website, mobile web, or Customer Support Center at ☎02-2280-4114.
You must visit the Customer Support Center of the National Theater of Korea and return the physical tickets to process refunds or changes.

When purchased via phone

Refunds and changes can be processed directly at the Customer Support Center at ☎02-2280-4114. You must visit the Customer Support Team and return your tickets to process refunds or changes.

Fee Information

Ticket refund and change info for each payment option

Refunds or changes to tickets can be done only by payment option selected during the purchase.

• If purchased via credit card ▶ Card refund possible
• If purchased via virtual bank account ▶ Refund possible to the bank account designated by customer within 14 days of the refund date
  (If purchased via virtual bank account, a cancellation fee is charged depending on the date of performance and, if a cancellation fee is to be charged, the amount excluding the cancellation fee and the transfer fee of 500 KRW will be refunded)

For gift tickets, a refund is possible only through the payment option selected at the time of purchase, so please note that a gift ticket purchased by a credit card will not be refunded as cash.

Note

For tickets other than National Theater of Korea NTOK tickets purchased through booking locations and a performing art company, please contact the company or organization for ticket refund and change procedures. Invitation tickets may not be refunded or changed. Since performance tickets are marketable securities, they may not be refunded or changed if lost, so please be careful not to lose your ticket.